Terms of service.

These Regulations set out the rules for the use of the Application made available through the Website maintained at www.luckyyou.pl, which is used by Customers to accept graphic and advertising projects prepared for them by the Service Provider, as well as the rules for sending the Newsletter.

In addition, these Regulations – to the extent of services provided by electronic means - are at the same time regulations for the provision of services by electronic means, as referred to in the provisions of the Act of 18.07.2002 on the provision of services by electronic means.

The provider of the Services provided via the Website maintained at www.luckyyou.pl is LUCKYYOU Interactive sp. z o.o. with its registered office in Poznań, ul. Zakręt 8, 60-352 Poznań, entered in the register of entrepreneurs maintained by the District Court Poznań-Nowe Miasto and Wilda, VIII Economic Department of the National Court Register under KRS (National Court Register) no. 0000451138, NIP (tax identification number): 7811883362, REGON (NATIONAL BUSINESS REGISTRY NUMBER): 302354454, share capital: PLN 50,000.00

Contact details of the Service Provider:

Mail: office@luckyyou.pl

‍Phone: +48 604 348 763 (your operator's rates apply)

The Customer may also contact the Service Provider in writing by addressing correspondence to the Provider's registered office address.

Terms used in these Regulations shall have the following meanings:

• Regulations – these Regulations.
• Customer – a natural person with full legal capacity, a legal person and an organisational entity without legal personality – having its place of residence or registered office in the territory of the Republic of Poland.
• Client being a consumer – a natural person with full legal capacity, not running a business or a natural person acting as a sole trader, who uses the Electronic Services for purposes not related to his/her business (or professional) activity.
• Service Provider - LUCKYYOU Interactive sp. z o.o. with its registered office in Poznań, ul. Zakręt 8, 60-352 Poznań, entered in the register of entrepreneurs kept by the District Court Poznań -Nowe Miasto and Wilda, VIII Economic Department of the National Court Register under KRS (National Court Register) no. 0000451138, NIP (tax identification number): 7811883362, REGON (NATIONAL BUSINESS REGISTRY NUMBER): 302354454, share capital: PLN 50,000.00
• Website – the website operated by the Service Provider, available at www.luckyyou.pl
• Electronic Service – the service provided by the Provider to the Customer by electronic means, via the Website and through other communication channels (also to the Customer's e-mail address).
• Application – Electronic Service made available to Customers by the Service Provider for acceptance by Customers of graphic and advertising projects prepared for them by the Service Provider.
• Newsletter – Electronic Service consisting of sending to the Customer, based on the Customer's consent, electronic messages via e-mail to the e-mail address indicated by the Customer, containing commercial information or other information related to the Service Provider's business activity.
• Business Day – any day from Monday to Friday, excluding public holidays within the meaning of the Non-working Days Act of 18 January 1951.

By means of the Website, the Service Provider provides the Customer with Electronic Services consisting of providing the Customer with the possibility to browse the publicly available content of the Website, which consists of text, graphic and audiovisual content.

The Seller also provides Electronic Services to a Customer who wishes to do so, consisting of enabling the Customer to use an Application used to accept graphic and advertising projects prepared for them by the Service Provider. If the Customer wishes to use the Application, the Service Provider shall also provide the Customer with Electronic Services, consisting of the creation and maintenance of an account allowing the use of the Application. If the Customer agrees to receive the Newsletter, the Service Provider also provides Electronic Services to the Customer consisting of sending the Newsletter.

As part of the technical requirements for the use of the Website and the Application, it is not necessary for the Customer's computer or other device to meet any specific technical conditions. Sufficient technical parameters to allow uninterrupted access to the Electronic Services are:

• Internet access.
• Standard operating system.
• Standard web browser.
• An active e-mail address.

The Customer shall be obliged to use the Website, including the offered Electronic Services, in a manner compliant with the generally applicable law, the provisions of these Regulations, as well as with the rules of social co-existence and good customs. The Customer should take into account the necessity of respecting personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Provider hereby instructs the Customer that the content available on the pages (tabs) of the Website constitute works within the meaning of the Act on Copyright and Related Rights of 4 February 1994, the copyright for which is vested in the Service Provider. Further distribution of the content by the Customer without the consent of the Service Provider, with the exception of the use of the content for permitted personal use, shall constitute an infringement of the Service Provider's copyright and may result in civil or criminal liability.

The Customer wishing to use the Application shall be obliged to provide the Service Provider with factually correct information for the purpose of creating an account for the Customer to use the Application. The Customer wishing to receive the Newsletter is obliged to provide a valid email address. The provision of the personal data required by the Customer is voluntary, although necessary for the effective establishment of an account – in the case of the desire to use the Application – or necessary to enable the sending of the Newsletter to the Customer.

The Customer is prohibited from providing unlawful content. The Electronic Services are provided by the Provider to the Customer free of charge.

For the purpose of ensuring the Customer's security in connection with the use of the Website, Application and Newsletter, the Service Provider shall take technical and organisational measures appropriate to the degree of security risk of the Electronic Services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorised persons.

It is not permissible for the Customer to take any actions aimed at disturbing the proper functioning of the Website or the Application, in particular through the use of malicious software.

The provision of the Application service consists in making available to the Customer, free of charge, an environment in which the Customer may accept graphic and advertising projects prepared for the Customer by the Service Provider within the framework of the Agreement between the parties. Through the Application, the Customer may accept projects or submit comments and questions. The Application also offers the possibility to discuss the projects with the Service Provider in the form of a comments section dedicated to the project. The Service Provider responds to comments on Business Days.

Customer using the Application may edit their profile at any time, which includes changing their password, enabling or disabling notifications from the Application to their e-mail address, logging in to the Application at any time.

If the Customer wishes to use the Application, the Service Provider shall register the Customer (create an account) and send the login data for the Application to the Customer at the e-mail address specified by the Customer. The Service Provider recommends changing the password at the first login.

If the Service Provider places a project or any changes to a project in the Application, the Customer receives a notification in the Application. The Customer also receives notification of a new event in the Application at the e-mail address indicated by the Customer when creating the account, unless the Customer decides to deactivate this option in the Application.

The Newsletter service is provided by sending commercial and marketing information about products and services offered by the Service Provider to the Customers free of charge on a regular basis, upon their prior consent, to the electronic mail (e-mail) addresses indicated by them.

The Newsletter Service shall be provided free of charge for an indefinite period of time, subject to section 5 above. The Agreement for provision of the Newsletter Service shall be concluded upon the Customer's signing up for the Newsletter via the Website. Lack of consent referred to in section 3 above shall preclude the conclusion of the Newsletter Electronic Service Agreement.

The Customer shall have the right to unsubscribe from the Newsletter at any time by performing one of the actions indicated below:

• By clicking on the link specifically marked for this purpose, which is part of each electronic message sent within the Newsletter to the Customer's electronic address (e-mail).
• By sending an unsubscribe declaration from the Newsletter to the Service Provider at the electronic address (e-mail): office@luckyyou.pl from the electronic address (e-mail) that was submitted for subscription to the Newsletter.

Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Website may be submitted both by post – to Zakręt 8, 60-352 Poznań, and by e-mail – to office@luckyyou.pl.

In order to accelerate the consideration of the complaint, we recommend indicating in the complaint notification the information and circumstances concerning the object of the complaint, in particular the type and date of occurrence of the irregularity, the Customer's request, the contact details of the Customer submitting the complaint.

The Service Provider shall consider the Customer's complaint and inform the Customer of the result of its consideration immediately, no later than within 14 days from the date of its submission. If the data or information provided in the complaints would need to be supplemented, the Service Provider shall request the Customer to supplement it before considering the complaint.

The Service Provider shall provide the Customer with a response to the complaint on paper or on another durable medium.

The Customer, whether or not they have consumer status, may opt out of the provision of Electronic Services to them at any time – in the case of opting out of the Application, the Customer may delete their account on their own or may request the Service Provider for this purpose, in any form. The rules for resignation from the Newsletter are described in part VII. section 5 of the Regulations.

The Service Provider is the controller of the Customer's personal data. Details related to the processing of personal data and the use of cookies are described in:

• Privacy Policy (rules for processing personal data).
• Cookie Policy (use of cookies).

Customer who is a consumer has the possibility to use out-of-court ways of dealing with complaints and redress. The customer has the possibility to:

• To turn to a permanent amicable consumer court with a request to resolve a dispute arising from the concluded agreement (agreement for the provision of services by electronic means).
• Use the assistance of a county (municipal) consumer ombudsman or a social organisation having the statutory tasks of consumer protection.
• Make a request to the provincial inspector of the Commercial Inspection to initiate mediation proceedings for an amicable settlement of the dispute between the Customer who is a consumer and the Service Provider.

For more detailed information on out-of-court ways of dealing with complaints and redress, the Customer who is a consumer can visit http://www.uokik.gov.pl.

A Customer who is a consumer may also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform serves to resolve disputes between consumers and entrepreneurs seeking out-of-court settlement of disputes concerning contractual obligations arising from an online sales agreement or service agreement.

The Regulations are available to Customers at any time free of charge on the Website in such a way that it is possible to obtain, reproduce and record their content. Customers who have an account used to use the Application shall be notified of any change to the Regulations by e-mail to the e-mail address assigned to their account (unless they have changed their settings for the receipt of notifications from the Application to their e-mail address) and a notification of this fact shall appear in the Application - at least 14 days prior to the planned introduction of changes to the Regulations. The above information shall also be sent to Customers receiving the Newsletter - by e-mail to the e-mail address to which the Newsletter is sent to the Customer. In the case of non-acceptance of the content of the new Regulations, the provisions of part IX. section 2 of the Regulations shall apply accordingly.

In addition, information about the planned change to the Regulations shall be placed on the Website in a visible place – at least 14 days prior to the planned change to the Regulations. These Regulations shall become effective as of 19.03.2021.